After moving from my role in support and testing to the development team for Mercury New Media in 2017 I quickly found out that my peer group had become a group of code sorcerers whose wizardry both excited and bewildered me. Eager to get prepared for this new position and to earn my place on the team I set out to educate myself on how to become a code wizard like my cohorts.
If you are familiar with professional service companies specializing in Web Development or Digital Applications, then you are undoubtedly aware of the pressures and day-to-day struggles that come with meeting the demands of clients. Contrary to social folklore, the customer is not ALWAYS right, however they should always be HEARD. Instead of arguing and potentially losing a client, here are some helpful actions meant to prevent you or your company from constantly battling over the same ground.