• Oct 22 2015

    Four Tips to Avoid Email Blunders

    BY: Sharina V. Jones
    Communication through electronic mediums can be treacherous. Current estimates say that we get as much as 80 percent of our information through non-verbal cues. That means that when our communication is limited to written word only, both the communicator and the receiver are at a disadvantage. This disadvantage can be especially pronounced when you’re communicating with your customer through email. If only there were some way you could avoid email blunders. Some place you could go, for a quick summary of email best practices. Never fear! Mercury’s got you covered! Here are our top four tips for effective customer service emails.
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  • Oct 15 2015

    SQL Server Reporting Services Series - Part III: Parameters

    BY: Susan Williams
    This is the third post in a series about SQL Server Reporting Services (SSRS). One of the other important topics of SSRS is adding parameters to a report which lets you filter the data down to a smaller group. As with many things, parameters can be simple selections or can be more complicated with cascading selections that depend on other parameters.
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  • Oct 01 2015

    Getting Set Up For Gulp: Visual Studio 2015 and the Task Runner

    BY: Zach Winnie
    A development trend over the last few years has been utilizing JavaScript task runners to automate front-end development. Some of the big names that have gained widespread use are Gulp, Grunt, Cake, and Broccoli. This blog article will cover Gulp, which is a fast and plugin-rich task runner that is quick to get up and running.
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  • Sep 17 2015

    Developing Microsoft Office 365 Add-ins

    BY: Danielle Ferguson
    Microsoft Office is a staple for many organizations around the world. People use it every day to create documents, spreadsheets and presentations and to manage their email. I am sure there are things you can think of that you would love to be able to do directly in an office application that can't be done now. Maybe you would like to automatically add content to an email based on content from another system. Maybe you would like to see information from your CRM system about the individual who sent you an email. Or maybe you would like to automatically add html content to an Excel, PowerPoint or Word document. All of these things can be achieved with Microsoft Office add-ins.
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  • Sep 03 2015

    10 UX Facts Every CEO & CTO Should Know

    BY: Zach Winnie
    Caring for user experience is becoming more common in the workplace and at the boardroom table. The following infographic includes ten facts about UX that should convince any CEO or CTO to improve of experience of their website, web app, or mobile app.
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